TERMS AND CONDITIONS
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Quotation Validity
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Quotations are valid for 5 business days from the date of issue.
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For international services, prices may vary in case of significant fluctuations in the exchange rate or tariff rates.
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Service Specifications
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The client must accurately provide the details of the shipment (type, dimensions, weight, pickup and delivery points, and special requirements).
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Any error or change in the provided data may affect the cost and scheduling of the service.
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Confirmation and Payments
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To confirm the service, the client must approve the quotation via email and make a 50% payment of the freight cost after the invoice is issued and before loading.
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The remaining 50% will be paid upon completion of loading at the origin, with the corresponding payment receipt presented.
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Currency: Payments for national services will be made in Mexican pesos (MXN) and for international services in US dollars (USD).
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Cancellations and TONU (Truck Order Not Used)
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If the shipment is canceled after the truck has arrived at the pickup point, a cancellation fee (TONU) equivalent to 50% of the freight cost will be charged.
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For international services, the TONU charge may vary according to the carrier's rates and crossing expenses.
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Loading Time and Extra Hours
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The client has 4 hours to complete the loading.
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After this time, an additional charge of 200 USD per hour will apply for international services and 2000 MXN per hour for national services.
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Required Documentation
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The necessary documentation includes:
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Invoice for the merchandise
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Bill of lading
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Crossing permits (for international trips)
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National trips: No customs procedures, DODA, or crossing permits (Entry) are required.
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It is the client's responsibility to provide complete documentation before loading. Any errors or lack of documents may affect transit times.
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Tracking and Transportation Status Updates
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​Periodic updates on the status of the transportation will be provided.
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For international services, additional notifications will be provided during border crossing.
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VAT and Currency
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National services: Invoices will include the applicable VAT, and payments will be made in MXN.
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International services: No VAT will be generated, and payments will be made in USD.
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Liability and Proof of Delivery (POD)
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Liability for the merchandise ends with the signature of the Proof of Delivery (POD) upon delivery.
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The company will not assume responsibility for damages or losses resulting from errors in documentation or handling of the cargo beyond its management.
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Cargo Insurance
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It is recommended that the client obtain cargo insurance to cover any damage, loss, or incidents during transportation.
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Contingency Policy
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In cases of force majeure (blockades, customs issues, extreme weather conditions, etc.), preventive actions will be coordinated, and the client will be notified to avoid misunderstandings.
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Credit
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Credit will be subject to evaluation, and no more than one service with credit will be granted until the previous invoice is settled.
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The client must present proof of payment for each transaction to continue with the service.
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Terms Updates
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The company reserves the right to update these terms and conditions at any time. Clients will be notified of any significant changes.
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Acceptance Clause
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Approval of the quotation and payment for the service imply acceptance of these terms and conditions.
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Jurisdiction and Applicable Law
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For national and international services, any disputes will be resolved in accordance with the applicable laws in the jurisdiction of the company's domicile, unless otherwise agreed between the parties.
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