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TERMS AND CONDITIONS

  1. Quotation Validity

    • Quotations are valid for 5 business days from the date of issue.

    • For international services, prices may vary in case of significant fluctuations in the exchange rate or tariff rates.

  2. Service Specifications

    • The client must accurately provide the details of the shipment (type, dimensions, weight, pickup and delivery points, and special requirements).

    • Any error or change in the provided data may affect the cost and scheduling of the service.

  3. Confirmation and Payments

    • To confirm the service, the client must approve the quotation via email and make a 50% payment of the freight cost after the invoice is issued and before loading.

    • The remaining 50% will be paid upon completion of loading at the origin, with the corresponding payment receipt presented.

    • Currency: Payments for national services will be made in Mexican pesos (MXN) and for international services in US dollars (USD).

  4. Cancellations and TONU (Truck Order Not Used)

    • If the shipment is canceled after the truck has arrived at the pickup point, a cancellation fee (TONU) equivalent to 50% of the freight cost will be charged.

    • For international services, the TONU charge may vary according to the carrier's rates and crossing expenses.

  5. Loading Time and Extra Hours

    • The client has 4 hours to complete the loading.

    • After this time, an additional charge of 200 USD per hour will apply for international services and 2000 MXN per hour for national services.

  6. Required Documentation

    • The necessary documentation includes:

      1. Invoice for the merchandise

      2. Bill of lading

      3. Crossing permits (for international trips)

    • National trips: No customs procedures, DODA, or crossing permits (Entry) are required.

    • It is the client's responsibility to provide complete documentation before loading. Any errors or lack of documents may affect transit times.

  7. Tracking and Transportation Status Updates

    • ​Periodic updates on the status of the transportation will be provided.

    • For international services, additional notifications will be provided during border crossing.

  8. VAT and Currency

    • National services: Invoices will include the applicable VAT, and payments will be made in MXN.

    • International services: No VAT will be generated, and payments will be made in USD.

  9. Liability and Proof of Delivery (POD)

    • Liability for the merchandise ends with the signature of the Proof of Delivery (POD) upon delivery.

    • The company will not assume responsibility for damages or losses resulting from errors in documentation or handling of the cargo beyond its management.

  10. Cargo Insurance

    • It is recommended that the client obtain cargo insurance to cover any damage, loss, or incidents during transportation.

  11. Contingency Policy

    • In cases of force majeure (blockades, customs issues, extreme weather conditions, etc.), preventive actions will be coordinated, and the client will be notified to avoid misunderstandings.

  12. Credit

    • Credit will be subject to evaluation, and no more than one service with credit will be granted until the previous invoice is settled.

    • The client must present proof of payment for each transaction to continue with the service.

  13. Terms Updates

    • The company reserves the right to update these terms and conditions at any time. Clients will be notified of any significant changes.

  14. Acceptance Clause

    • Approval of the quotation and payment for the service imply acceptance of these terms and conditions.

  15. Jurisdiction and Applicable Law

    • For national and international services, any disputes will be resolved in accordance with the applicable laws in the jurisdiction of the company's domicile, unless otherwise agreed between the parties.

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