Quotation Validity

• Quotations are valid for 5 business days from the date of issue.

• For international services, prices may vary in case of significant fluctuations in the exchange rate or tariff rates.

Service Specifications

• The client must accurately provide the details of the shipment (type, dimensions, weight, pickup and delivery points, and special requirements).

• Any error or change in the provided data may affect the cost and scheduling of the service.

Confirmation and Payments

• To confirm the service, the client must approve the quotation via email and make a 50% payment of the freight cost after the invoice is issued and before loading.

• The remaining 50% will be paid upon completion of loading at the origin, with the corresponding payment receipt presented.

• Currency: Payments for national services will be made in Mexican pesos (MXN) and for international services in US dollars (USD).

Cancellations and TONU (Truck Order Not Used)

• If the shipment is canceled after the truck has arrived at the pickup point, a cancellation fee (TONU) equivalent to 50% of the freight cost will be charged.

• For international services, the TONU charge may vary according to the carrier's rates and crossing expenses.

Loading Time and Extra Hours

• The client has 4 hours to complete the loading.

• After this time, an additional charge of 200 USD per hour will apply for international services and 2000 MXN per hour for national services.

Required Documentation

• The necessary documentation includes:

  1. Invoice for the merchandise

  2. Bill of lading

  3. Crossing permits (for international trips)

• National trips: No customs procedures, DODA, or crossing permits (Entry) are required.

• It is the client's responsibility to provide complete documentation before loading. Any errors or lack of documents may affect transit times.

Tracking and Transportation Status Updates

• ​Periodic updates on the status of the transportation will be provided.

• For international services, additional notifications will be provided during border crossing.

VAT and Currency

• National services: Invoices will include the applicable VAT, and payments will be made in MXN.

• International services: No VAT will be generated, and payments will be made in USD.

Liability and Proof of Delivery (POD)

• Liability for the merchandise ends with the signature of the Proof of Delivery (POD) upon delivery.

• The company will not assume responsibility for damages or losses resulting from errors in documentation or handling of the cargo beyond its management.

Cargo Insurance

• It is recommended that the client obtain cargo insurance to cover any damage, loss, or incidents during transportation.

Contingency Policy

• In cases of force majeure (blockades, customs issues, extreme weather conditions, etc.), preventive actions will be coordinated, and the client will be notified to avoid misunderstandings.

Credit

• Credit will be subject to evaluation, and no more than one service with credit will be granted until the previous invoice is settled.

• The client must present proof of payment for each transaction to continue with the service.

Terms Updates

• The company reserves the right to update these terms and conditions at any time. Clients will be notified of any significant changes.

Acceptance Clause

• Approval of the quotation and payment for the service imply acceptance of these terms and conditions.

Jurisdiction and Applicable Law

• For national and international services, any disputes will be resolved in accordance with the applicable laws in the jurisdiction of the company's domicile, unless otherwise agreed between the parties.